The Wallet
They Can't
See Coming

Privacy Policy

Last Updated: January 2026

Welcome to Bitro Vault ("we," "our," or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our hardware wallet products, or interact with our services.

By using Bitro Vault's website or purchasing our products, you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our products and services. This includes:

1.1 Information You Provide to Us

Personal Information: When you create an account, pre-order a product, or contact support, we may collect your name, email address, billing address, shipping address, and payment details.

Support Inquiries: When you contact customer support, we collect the information you provide in your messages or support tickets.

Marketing Preferences: If you subscribe to our newsletter, we store your email and communication preferences.

1.2 Automatically Collected Information

When you visit our website, we automatically collect:
- Device Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages visited, time spent on the site, and actions taken (such as clicks or form submissions).
- Cookies and Tracking Technologies: We use cookies and similar technologies to personalize your experience and analyze website performance. You can manage cookie preferences through your browser settings or our Cookie Policy.

1.3 Product-Related Data

Bitro Vault devices are designed for maximum privacy and security.

No Wallet Data Stored by Us: Your private keys, seed phrases, or wallet activity are never stored or transmitted to our servers.

Firmware Updates: If you update device firmware, anonymized diagnostic data may be collected (e.g., device version, update status) to improve performance.

2. How We Use Your Information

We use collected information to:
- Process and fulfill pre-orders and purchases.
- Provide customer support and respond to inquiries.
- Improve and optimize our website, services, and products.
- Send you product updates, promotions, or newsletters (only if you consent).
- Detect, prevent, and address fraud or security issues.

Comply with legal obligations.

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the UK, we process your data under the following lawful bases:

Performance of a contract: When processing your pre-orders or support requests.

Consent: When you opt into newsletters or cookies.

Legitimate interests: For analytics, website improvement, and fraud prevention.

Legal obligation: To comply with applicable laws and regulations.

4. How We Share Information

We may share your data only in the following cases:

4.1 Service Providers

We work with trusted third parties who help us operate our business, such as:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics partners
- Cloud hosting and analytics providers

These partners only access the data necessary to perform their services and are required to protect it under confidentiality agreements.

4.2 Legal and Compliance

We may disclose personal data if required by law or in response to valid legal processes (e.g., subpoenas, court orders).

4.3 Business Transfers

If Bitro Vault is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We use advanced security measures to protect your personal information, including:
- HTTPS encryption on all web traffic.
- Secure data storage and access controls.
- No storage of crypto wallet private keys or sensitive cryptographic data on our servers.

While we strive for complete security, no system can be 100% secure. You are responsible for safeguarding your wallet credentials and recovery phrases.

6. Data Retention

We retain your personal information only as long as necessary to:
- Complete your purchase or pre-order,
- Provide customer support,
- Comply with legal and accounting obligations, or
- As otherwise described in this policy.

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:
- Access: Request a copy of your data.
- Rectification: Correct inaccurate or incomplete data.
- Deletion ("Right to be Forgotten"): Request deletion of your personal data.
- Restriction: Limit processing of your data.
- Portability: Receive your data in a structured, commonly used format.
- Withdrawal of Consent: Opt out of marketing or cookies anytime.

To exercise these rights, contact us at: privacy@trackexs.eu.com

8.International Data Transfers

Your data may be transferred and processed outside your country of residence, including to the United States or other jurisdictions.
We ensure such transfers comply with applicable data protection laws through mechanisms like the EU Standard Contractual Clauses (SCCs).

9. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site traffic, and personalize content.
You can manage your preferences via your browser settings or our Cookie Policy.

For more details, please visit: Cookie Policy

10. Children's Privacy

Our website and products are not intended for individuals under 18.
We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us immediately at privacy@trackexs.eu.com
.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new legal or operational requirements.
When we do, we will post the updated date at the top of this page.
Significant changes will be communicated via email or website notice.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

Bitro Vault
Email: privacy@trackexs.eu.com

Website: www.trackexs.eu.com

Address: Josef-Schwer-Gasse 9A, 5020 Salzburg, Austria

Terms&Conditions

Last Updated: January 2026

Welcome to Bitro Vault ("FortiKey," "we," "our," or "us").

These Terms & Conditions ("Terms") govern your access to and use of our website, services, and hardware products (collectively, the "Services"). By accessing or using the Bitro Vault website or purchasing a FortiKey device, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase our products.

1. Company Information

Bitro Vault is a brand operated by [Insert Legal Company Name], registered in [Jurisdiction/Country].
Email: support@trackexs.eu.com

Website: www.trackexs.eu.com

2. Acceptance of Terms

By accessing our website, pre-ordering, or purchasing a Bitro Vault product, you:
- Confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
- Agree to comply with all applicable laws, regulations, and these Terms.
- Accept that your use of Bitro Vault products is at your own risk, as cryptocurrency transactions are inherently volatile and irreversible.

We reserve the right to modify these Terms at any time. Any updates will be posted on this page with a revised date.

3. Products and Services

Bitro Vault provides:
- Hardware crypto wallets for secure storage of digital assets.
- Companion software and firmware updates for managing supported cryptocurrencies.
- Educational and informational content about digital asset security and best practices.

Bitro Vault does not provide:
- Financial, investment, or trading advice.
- Custody or management of customer funds or private keys.
- Guarantees regarding the performance of cryptocurrencies or blockchain networks.

Your private keys, seed phrases, and funds remain entirely under your control.

4. Pre-Orders and Purchases
4.1 Pre-Orders

When you place a pre-order for a Bitro Vault:
- You are reserving a product before its public release.
- Full payment may be required at checkout.
- Estimated delivery times are provided for guidance only and may change due to manufacturing or logistical factors.

FortiKey reserves the right to cancel or modify pre-orders due to unforeseen circumstances. If a pre-order is canceled, you will receive a full refund.

4.2 Pricing and Payments
- All prices are listed in USD (or your local equivalent) and may include applicable taxes or duties.
- Payments are processed securely via third-party processors (e.g., Stripe, PayPal, or crypto payments).
- We do not store or process your full payment details on our servers.

4.3 Shipping and Delivery
- We ship globally from verified fulfillment partners.
- Shipping costs and estimated delivery times are shown at checkout.
- Once shipped, you will receive a tracking number via email.
- FortiKey is not responsible for delays caused by customs, logistics, or third-party carriers.

4.4 Returns and Refunds

You may request a return or refund within 30 days of receiving your order, provided:
- The product is unopened and in its original condition.
- You provide proof of purchase.
- Return shipping costs are covered by the customer.

To start a return, contact support@trackexs.eu.com
.
Refunds will be processed once the returned item is inspected and approved.

5. Product Use and Responsibilities
5.1 Device Setup
- Follow official FortiKey setup instructions only.
- Store your recovery phrase securely — we cannot recover it for you.
- Do not share your private keys, seed phrases, or passwords with anyone.

5.2 Firmware and Software
- Use only official FortiKey firmware and apps from verified sources.
- Unauthorized modifications or third-party firmware will void your warranty and may compromise security.

5.3 Risk Disclaimer

By using Bitro Vault, you acknowledge that:
- Cryptocurrency transactions are irreversible.
- You are solely responsible for safeguarding your recovery phrase and device.
- Loss of access to your private keys will result in permanent loss of funds.
- Bitro Vault is not responsible for losses resulting from hacking, malware, user error, or market volatility.

6. Intellectual Property

All content, branding, trademarks, designs, product names, and logos on this website are the exclusive property of Bitro Vault or its licensors.
You may not copy, reproduce, distribute, or modify any part of our intellectual property without prior written permission.

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal and non-commercial purposes.

7. Privacy and Data Protection

Your privacy is important to us.
Please review our Privacy Policy
and Cookie Policy
to understand how we collect, use, and protect your data.

8. Disclaimers and Limitation of Liability
8.1 General Disclaimer

Bitro Vault products and services are provided "as is" and "as available," without any warranties of any kind — either express or implied.
We make no guarantees regarding:
- The accuracy or completeness of website information.
- The continuous availability of services.
- Compatibility with third-party software or wallets.

8.2 Limitation of Liability

To the maximum extent permitted by law, Bitro Vault, its affiliates, directors, employees, and partners shall not be liable for:
- Any indirect, incidental, or consequential damages.
- Loss of profits, funds, or data resulting from your use or inability to use the product.
- Security breaches, hardware failure, or user mismanagement of private keys.

Your exclusive remedy is limited to the replacement or refund of your product as outlined in Section 4.4.

9. Indemnification

You agree to defend, indemnify, and hold harmless Bitro Vault and its affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:
- Your use of our products or services,
- Violation of these Terms,
- Infringement of any third-party rights, or
- Breach of applicable laws or regulations.

10. Third-Party Links and Services

Our website may include links to third-party websites or integrations.
We do not control or endorse the content, policies, or practices of those third parties.
You access them at your own risk.

11. Termination

Bitro Vault may, at its discretion, suspend or terminate access to its website or services if you:
- Violate these Terms,
- Engage in fraudulent activity, or
- Misuse FortiKey's intellectual property.

Upon termination, all provisions relating to intellectual property, liability, and indemnification shall remain in effect.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Country / Jurisdiction], without regard to conflict of law principles.
Disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, Country].

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Bitro Vault regarding the use of our website, products, and services, superseding all prior agreements or understandings.

15. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Bitro Vault
📧 Email: support@trackexs.eu.com

🌐 Website: www.trackexs.eu.com

🏢 Address: Josef-Schwer-Gasse 9A, 5020 Salzburg, Austria

Shipping Policy

Last Updated: January 2026

Welcome to Bitro Vault ("FortiKey," "we," "our," or "us").

This Shipping Policy outlines how we process, handle, and deliver your orders for Bitro Vault hardware products. It applies to all purchases made through our official website www.trackexs.eu.com
or authorized sales channels.

By placing an order on our site, you agree to the terms set out in this policy.

1. Order Processing
1.1 Order Confirmation

Once your order or pre-order is successfully placed, you will receive an order confirmation email containing:
- Your order number
- A summary of items purchased
- Billing and shipping details

If you do not receive this confirmation within 24 hours, please check your spam/junk folder or contact us at support@trackexs.eu.com
.

1.2 Order Verification

All orders are subject to verification for:
- Payment authorization
- Product availability
- Compliance with export regulations

We reserve the right to cancel any order that does not pass verification or violates our Terms of Sale.

1.3 Processing Time

Orders are typically processed within:
- 1–3 business days for in-stock items
- Up to 10 business days during product launches, pre-orders, or restocks

Pre-orders are shipped once production and quality assurance are completed. Estimated shipping windows will be provided on the product page and in your confirmation email.

2. Shipping and Delivery
2.1 Shipping Partners

We partner with trusted carriers to ensure reliable and secure deliveries, including:
- DHL Express
- FedEx
- UPS
- Local postal services (for certain regions)

2.2 Shipping Methods & Costs

Shipping options and costs vary based on your destination and will be displayed at checkout.

Typical shipping methods include:

Method Estimated Delivery Time Tracking
Standard Shipping 7–14 business days Available
Express Shipping 3–7 business days Available
Local Courier Varies by region Available

Please note: Delivery times are estimates and may vary due to customs processing or courier delays.

2.3 International Shipping

We ship globally to most countries. However, due to regulatory restrictions, we may be unable to deliver to certain regions.

International customers are responsible for:
- Import duties and taxes
- Customs clearance fees
- Compliance with local import laws

These fees are not included in the product price or shipping cost and must be paid upon delivery if applicable.

2.4 Customs and Import Regulations

Bitro Vault is not responsible for delays or confiscation of products by customs authorities.
Please verify that your country permits the import of crypto hardware devices before placing an order.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with:
- A tracking number
- A link to the carrier's tracking page

You can also track your order by logging into your Bitro Vault account on our website.

If you do not receive a tracking number within 7 business days (or after the pre-order shipping window), please contact our support team.

4. Delivery Issues
4.1 Incorrect Shipping Information

It is your responsibility to ensure that your shipping address and contact information are accurate at the time of purchase.
We are not responsible for lost packages due to incorrect addresses.

If you notice an error, contact support@trackexs.eu.com
immediately — we can only modify shipping details before your order is dispatched.

4.2 Lost or Stolen Packages

If your tracking shows "delivered" but you did not receive your order:
- Check with neighbors, mailrooms, or front desk (if applicable).
- Contact the shipping carrier directly to initiate a trace.

Bitro Vault is not responsible for lost or stolen packages once marked as delivered.
However, we'll do our best to assist in filing a claim with the carrier.

4.3 Delayed Deliveries

Shipping delays can occur due to customs inspections, carrier disruptions, holidays, or unforeseen circumstances (e.g., natural disasters or political unrest).
While we cannot guarantee delivery times, we work closely with our partners to minimize delays.

5. Pre-Order Shipping Policy

When you pre-order a Bitro Vault:
- Your payment reserves your device prior to release.
- Estimated shipping dates are displayed at checkout and in your confirmation email.
- Production and shipment schedules are subject to change based on manufacturing and logistics conditions.

You may cancel your pre-order and receive a full refund before shipment begins by contacting support@trackexs.eu.com
.

6. Damaged or Defective Items
6.1 Upon Delivery

Please inspect your package upon delivery.
If you notice visible damage or suspect tampering:
- Do not accept the package, or
- Photograph the damage and contact us immediately.

6.2 Reporting a Problem

If your product arrives damaged, defective, or missing parts, contact support@trackexs.eu.com
within 7 days of delivery.
Provide:
- Your order number
- Photos or video evidence of the issue

We will review your claim and arrange for a replacement or refund if applicable.

7. Shipping Restrictions

Bitro Vault cannot ship to:
- Countries or regions under international trade sanctions
- PO boxes or military addresses (in some regions)
- Certain remote locations where carrier delivery is unavailable

We reserve the right to cancel and refund any orders we cannot fulfill due to logistical or legal constraints.

8. Ownership and Risk

Ownership and risk of loss for products pass to you upon delivery by the carrier.
We are not liable for damages or losses that occur after the product has been delivered to your specified address.

9. Return Shipping

If you are returning a product (e.g., under our refund or warranty policy):
- You must use a trackable shipping service.
- Include your order number and reason for return inside the package.
- Return shipping costs are the responsibility of the customer, unless otherwise agreed by Bitro Vault.

We recommend insuring your return shipment.
Bitro Vault is not responsible for lost or undelivered return packages.

10. Contact Us

For questions about shipping, delivery times, or order tracking, please contact:

Bitro Vault
📧 Email: support@trackexs.eu.com

🌐 Website: www.trackexs.eu.com

🏢 Address: Josef-Schwer-Gasse 9A, 5020 Salzburg, Austria

Our support team typically responds within 1–2 business days.

11. Policy Updates

We may update this Shipping Policy periodically to reflect operational or regulatory changes.
The latest version will always be available on this page, with the updated date listed above.

Cookie Policy

Last Updated: January 2026

This Cookie Policy explains how Bitro Vault ("FortiKey," "we," "our," or "us") uses cookies and similar technologies on our website www.trackexs.eu.com
(the "Site").

It details what cookies are, how we use them, and how you can control your cookie preferences.

By continuing to browse or use our website, you consent to the use of cookies as described in this policy — unless you disable them in your browser settings.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website.

They help the website recognize your device, remember your preferences, and improve your overall experience.

Cookies can also help us analyze website performance, display relevant ads, and enhance security.

2. Types of Cookies We Use

We use several types of cookies, which can be categorized as follows:

2.1 Essential (Strictly Necessary) Cookies

These cookies are required for the website to function properly and cannot be turned off.
They enable core features like:
- Secure login or account management
- Shopping cart and checkout functionality
- Cookie consent preferences

Examples:
- Session ID cookies
- Security and authentication cookies
- Consent management cookies

Purpose: To ensure the site operates securely and efficiently.

2.2 Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use our site.
We use this data to understand traffic patterns, identify technical issues, and improve user experience.

Examples:
- Google Analytics cookies (_ga, _gid, etc.)
- Internal tracking cookies for page performance

Data Collected:
- Pages visited
- Time spent on pages
- Clicks and interactions
- Browser type, device, and location (approximate)

Purpose: To measure and improve our website's performance and usability.

2.3 Functional Cookies

These cookies allow our site to remember your preferences and provide enhanced functionality.

Examples:
- Language or currency selection
- User interface customization (dark/light mode)
- Saved form inputs

Purpose: To make the website more personalized and convenient.

2.4 Targeting and Advertising Cookies

We may use these cookies to deliver relevant advertisements and measure their effectiveness.
These are typically placed by third-party advertising networks with our permission.

Examples:
- Google Ads / Meta Pixel
- Retargeting cookies for visitors who have shown interest in our products

Purpose:
- To display relevant ads on other websites or social media
- To limit the number of times you see an ad
- To help measure marketing campaign performance

2.5 Third-Party Cookies

Some cookies are placed by third-party services integrated into our site, such as:
- Payment processors (Stripe, PayPal)
- Analytics tools (Google Analytics)
- Social media widgets (Twitter, YouTube, LinkedIn, etc.)

We do not control these cookies and recommend reviewing the third party's privacy and cookie policies for more information.

3. How We Use Cookies

We use cookies to:
- Operate and secure our website
- Process pre-orders and account logins
- Save your preferences (language, theme, etc.)
- Analyze how users interact with our site
- Improve product pages and checkout experience
- Show personalized offers or advertisements (with your consent)

We never use cookies to collect sensitive information such as crypto private keys, wallet seeds, or payment details.

4. How Long Cookies Are Stored

Cookies can be:
- Session Cookies: Deleted automatically when you close your browser.
- Persistent Cookies: Remain on your device for a specific period or until manually deleted.

Cookie duration varies depending on the purpose — for example:
- Session cookies last only while you're browsing.
- Analytics cookies may persist for up to 24 months.

5. Managing and Controlling Cookies

You have full control over your cookie preferences.

5.1 Via Our Cookie Banner

When you first visit our website, a cookie banner appears allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences

You can update your preferences at any time by clicking "Cookie Settings" in the footer of our site.

5.2 Via Your Browser Settings

You can also block or delete cookies directly through your browser.
Instructions for common browsers:
- Google Chrome: Manage cookies
- Mozilla Firefox: Manage cookies
- Safari: Manage cookies
- Microsoft Edge: Manage cookies

If you choose to disable certain cookies, some website features (e.g., checkout or account login) may not function properly.

6. Cookies We May Use

Below is an example list of cookies you might encounter on our site:

Cookie Name Type Purpose Duration
__cf_bm Essential Bot protection (Cloudflare) 30 minutes
_ga Analytics Google Analytics – tracks user behavior 2 years
_gid Analytics Google Analytics – session tracking 24 hours
cookieConsent Functional Saves user cookie preferences 1 year
theme Functional Stores dark/light theme preference 1 year
cart_session Essential Manages shopping cart session Session
_fbp Marketing Facebook Pixel for remarketing 3 months

(Note: Actual cookies may vary depending on your integrations.)

7. Third-Party Tools and Services

Bitro Vault uses third-party services that may place their own cookies, including:
- Google Analytics – Website analytics and traffic data.
- Stripe / PayPal – Secure payment processing.
- Meta Pixel (Facebook) – Ad retargeting and performance tracking.
- YouTube / Vimeo – Embedded video playback.

Each provider operates under its own privacy and cookie policies.
We encourage you to review their respective policies for more details.

8. Legal Basis for Processing (for EEA & UK Users)

Under the EU General Data Protection Regulation (GDPR), our use of cookies is based on:
- Consent: For analytics, functional, and marketing cookies.
- Legitimate Interest: For essential cookies necessary for the operation of our site.

You may withdraw your consent at any time by updating your cookie settings.

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or business practices.
The latest version will always be available on this page with the updated date at the top.

We encourage you to review this page regularly to stay informed about how we use cookies.

10. Contact Us

If you have any questions or concerns about this Cookie Policy or how we use cookies, please contact us:

Bitro Vault
📧 Email: privacy@trackexs.eu.com

🌐 Website: www.trackexs.eu.com

🏢 Address: Josef-Schwer-Gasse 9A, 5020 Salzburg, Austria